Shipping policy

Thank you for shopping with us! Every piece of jewellery is individually handcrafted and packaged with care in our studio. Below you will find all details regarding our processing times, postage options, and delivery expectations.

1. Processing & Handling Times

Because each item is handmade to order or prepared in small batches, please allow for the following processing periods prior to dispatch:

Standard Orders: Processed and dispatched within 1–3 business days.
Custom / Bespoke Pieces: May require 3–5 business days for production before shipping.

Please note: Business days refer to Monday through Friday, excluding UK Bank Holidays. Orders placed over the weekend or on public holidays will begin processing on the next business day.

2. UK Shipping Rates & Delivery Estimates

We send all domestic orders via reliable Royal Mail services to ensure your items arrive safely and securely.

Delivery Option	Estimated Delivery Time	Cost
Royal Mail Tracked 48 (Standard)	2 – 3 business days from dispatch	Free
Royal Mail Tracked 24 (Express)	1 – 2 business days from dispatch	£3.99

3. International Delivery

European Union We ship to all EU member states. Orders are dispatched from the United Kingdom.

Shipping rate: From £15.99 (DDP)
Estimated delivery: 5-8 working days
Currency: Prices are displayed in Euros (EUR) at checkout

Duties & Taxes All EU orders are shipped Delivered Duty Paid (DDP) — this means any applicable import duties and taxes are included in your order total. You will not be charged any additional fees upon delivery.

Customs & Delays Occasionally, international shipments may be held at customs, which can cause delays beyond our control. We are unable to take responsibility for delays caused by customs processing.

Tracking All international orders are sent with tracking. You will receive a tracking number once your order has been dispatched.

4. Order Tracking & Delivery Address

Tracking Information: Once your parcel has been dispatched, you will receive a notification email containing your tracking reference number.
Address Accuracy: Please ensure your delivery address is accurate and complete at checkout. We cannot be held responsible for lost parcels or delivery delays resulting from incorrect address information provided by the buyer.

5. Packaging & Presentation

To protect your handmade items, all orders are packaged in simple and presentable packaging with sturdy and rain-proof outer protection, making them perfectly ready for gifting.

6. Lost or Delayed Items

While postal delays are rare, they can occasionally occur due to seasonal peaks or severe weather. An item is not classed as officially lost by Royal Mail until 10 working days have passed after the due date (for UK delivery) or 20 working days (for international delivery). If your parcel has not arrived within these windows, please contact us and we will gladly resolve the issue for you.