Terms of service

Welcome to our store. By browsing or purchasing from our website, you agree to be bound by the following terms and conditions.

1. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Prices for our products are subject to change without notice.

  • We make every effort to display product colours and textures as accurately as possible. However, exact colours may vary slightly depending on monitor displays.

2. Handcrafted & Gemstone Products

  • Each piece of jewellery is individually handcrafted, which means minor variations between individual pieces may occur.

  • Products featuring natural gemstones may exhibit natural variations in colour, pattern, matrix, and texture. These are natural characteristics of genuine stones rather than defects.

3. Orders & Payment

  • Placing an order represents an offer to purchase. We reserve the right to accept or decline your order for any reason, including stock availability or errors in product listings.

  • Payments must be made in full at checkout via our accepted payment gateways before orders are dispatched.

4. Shipping & Delivery

  • Estimated delivery times are provided at checkout. Whilst we aim to dispatch orders promptly, we are not responsible for delays caused by postal providers or customs processing.

  • Customers are responsible for providing correct delivery addresses. We are not liable for non-delivery resulting from incorrect address details.

5. Returns & Refunds

  • Returns, exchanges, and refund requests are governed by our separate Returns & Refund Policy. Please review that policy for full details on return conditions and eligible items.

6. Intellectual Property

  • All content on this website—including logo designs, product images, graphic elements, text, and artwork—is our property and is protected by copyright laws. You may not reproduce, copy, or redistribute any content without prior written permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Proper care should be taken when wearing and storing handcrafted items. We are not responsible for damage caused by improper care, accidental breakage, or exposure to harsh chemicals.

8. Governing Law

  • These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales.

9. Contact Information

  • Questions about the Terms of Service should be sent to us at info@paon-blanc.com